Palace DuelHelp Center
Support
Something not working, a question about your account, or a bug to report? Pick the topic that fits and it'll open an email to our team with the right details already filled in. We read every message.
01 What do you need help with?
Account & sign-in
Can't log in, password resets, verification emails, changing or deleting your account.
Email usPayments & purchases
Missing items after a purchase, restore issues, or questions about a charge.
Email usBugs & glitches
Something broke, crashed, or didn't behave the way it should. Tell us how to reproduce it.
Email usReport a player
Report an offensive username, harassment, or cheating. We take conduct reports seriously.
Email usPrivacy requests
Access, correct, or delete the personal data tied to your account.
Email usFeedback & ideas
A feature you'd love, a card back you want, or anything else on your mind.
Email us02 Before you write — quick answers
How do I reset my password?
On the sign-in screen, choose "Forgot password" and enter the email on your account. We'll send a reset link. If it doesn't arrive within a few minutes, check your spam folder, then email us and we'll help.
I paid but didn't get my item
First try Restore Purchases in the game's settings — this re-syncs anything you've bought. If the item still doesn't appear, email the Payments option above with your username and what you purchased, and we'll sort it out.
How do I get a refund?
All purchases are processed by Apple, so refund requests go to Apple directly at reportaproblem.apple.com — we aren't able to issue refunds ourselves. If you were charged but an item didn't unlock, that's different: try Restore Purchases in the game's settings first, and if it still doesn't appear, email us and we'll look into it.
How do I delete my account?
You can delete your account yourself from the game's settings — it removes your account and its data from our systems. If you can't reach that screen for any reason, email the Account option above and we'll take care of it.
The game crashed or is acting strange
Start by closing and reopening the app, and make sure you're on the latest version from the App Store. If it keeps happening, use the Bugs option above and include your device model and iOS version — that detail helps us reproduce and fix it fast.