Legal

Privacy Policy

Effective August 1, 2026

Palace Duel is a competitive one-on-one card game. This policy explains what information we collect when you play, why we collect it, who else sees it, and what control you have. We have written it in plain language rather than legalese.

01 Who we are

Palace Duel is operated by Palace Duel LLC, a limited liability company formed in the State of New Jersey, United States, at 549 Broadway, Unit 6, Bayonne, NJ 07002, United States ("Palace Duel", "we", "us", "our").

Palace Duel is currently offered only in the United States and Canada. You can reach us any time at support@palaceduel.com.

02 What we collect

Information you give us

• Email address. Used to create and verify your account, send password resets, and contact you about your account.
• Username. Chosen by you, and visible to other players in matches, on friends lists, and in private rooms.
• Password. Never stored as you typed it. We keep only a one-way cryptographic hash, which cannot be reversed back into your password.
• Anything you write to us, such as a support email.

Information created by playing

• Progress. Experience points, current rank, peak rank, wins, losses, and streaks.
• Match records. The results of games you play.
• Cosmetics. The card backs, avatars, and sounds you have unlocked, bought, or equipped.
• Social activity. Your friends list, friend requests, and the private rooms you create or join.
• Agreement records. Which version of our Terms you accepted, and when.
• Language preference, so the game appears in the language you chose.

Purchases

Apple processes every payment. We never receive your card number, billing address, or other payment details. Through our purchase provider, RevenueCat, we receive a record that a purchase was completed, and which items it unlocked, so we can grant them and restore them if you reinstall the game.

Technical information

• Connection data, including your IP address, which is necessary to connect you to a live opponent and to keep the service secure.
• Device and app information, such as device model, operating system version, and the version of Palace Duel you are running, used to diagnose problems.

What we deliberately do not collect

Palace Duel does not collect your precise location, your contacts, your photos, your microphone or camera input, biometric data, or advertising identifiers. We do not use third-party advertising or analytics trackers, and we do not track you across other apps or websites.

03 Why we collect it

We use your information only for the purposes below, and for nothing else.

What we do	Why
Create and maintain your account	So you can sign in and keep your progress
Match you with opponents and run matches	It is the game
Save your rank, XP, and cosmetics	So progress persists between sessions and devices
Send account emails, such as verification and password resets	Account access and security
Deliver and restore purchases	So you receive what you paid for
Detect cheating, fraud, and abuse	To keep the ladder honest and players safe
Diagnose crashes and errors	To keep the game working
Respond to legal requests and keep required records	Because the law requires it

04 Who else sees it

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share only what is necessary with the service providers that make the game work. Each of them is bound to use your information only on our instructions:

• Railway — hosts our servers and PostgreSQL database (United States).
• Resend — delivers account emails such as verification and password resets (United States).
• RevenueCat — verifies purchases and restores them across devices (United States).
• Apple — distributes the app and processes all payments.

What other players see. Other players can see your username, rank, avatar, equipped cosmetics, and whether you are online. Your email address is never shown to another player.

Legal disclosure. We may disclose information if the law requires it, or where we reasonably believe it is necessary to investigate fraud or abuse, to enforce our Terms, or to protect the safety of any person.

If the business changes hands. If Palace Duel is sold, merged, or transferred, your information may transfer with it. We will tell you before your information becomes subject to a different privacy policy.

05 Where your data is handled

Our servers and all of our service providers are located in the United States. If you play from Canada, your information is transferred to and stored in the United States, where it may be accessible to US courts, law enforcement, and national security authorities under US law.

We require every provider that handles your information to protect it under contract and to use it only on our instructions. You may request details of those safeguards by emailing us.

06 How long we keep it

• While your account is open, we keep your account and gameplay information so your progress persists.
• When you delete your account, we remove your account and its associated data from our live systems promptly. Copies may persist in our database backups for up to 30 days before those backups are cycled out and overwritten.
• Limited records may be kept longer where we are required to, for example purchase and tax records, or where necessary to prevent fraud, resolve disputes, or enforce our Terms.

07 Your choices and rights

Available to everyone

• Change your password at any time from within the game.
• Delete your account yourself from the game's settings. This is self-service; you do not need to email us or wait for approval.
• Ask us anything about your information by emailing support@palaceduel.com. We aim to respond within 30 days.

If you are in California or another US state with a privacy law

You have the right to know what personal information we collect and how we use it, to request a copy of it, to ask us to correct or delete it, and not to be discriminated against for exercising those rights. We do not sell personal information, and we do not share it for cross-context behavioral advertising, so there is nothing for you to opt out of. To make a request, email us; we may need to verify that the request comes from you.

If you are in Canada

You may request access to the personal information we hold about you, ask us to correct it, and withdraw your consent to our use of it, subject to legal and contractual limits.

If you are in Quebec, you also have the right to receive your information in a structured, commonly used technological format, and to request that we stop disseminating it. The person responsible for the protection of personal information at Palace Duel LLC is our Managing Member, reachable at support@palaceduel.com. Before transferring personal information outside Quebec, we assess whether it will receive adequate protection.

08 Children and teenagers

Palace Duel is not intended for children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected information from a child under 13, we will delete it.

Some countries set a higher minimum age for consenting to online services without a parent. If the law where you live sets a higher age than 13, that higher age applies to you, and you may only use Palace Duel with the consent of a parent or guardian.

If you are a parent or guardian and believe your child has created an account, email us at support@palaceduel.com and we will remove it.

09 How we protect your data

Passwords are stored only as one-way hashes. Traffic between the game and our servers is encrypted in transit. Access to our production database is restricted to accounts that need it. No system is perfectly secure, and we cannot guarantee absolute security, but we take these obligations seriously and will notify you and the relevant authorities of a breach where the law requires it.

10 Changes to this policy

If we make a material change, we will update the effective date at the top of this page and give notice inside the game. Where the law requires it, we will ask for your consent before the change applies to you.

11 How to reach us

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